Refund & Cancellation Policy

1. Overview

At AI Spiritual Services, we strive to provide high-quality digital services. Due to the instant digital nature of our products, we have specific refund and cancellation policies outlined below.

2. Digital Products Policy

All our services are digital products that are delivered instantly upon successful payment. Once access is granted or content is delivered, the service is considered consumed.

2.1 Non-Refundable Services

The following services are generally non-refundable once delivered:

• Palm Reading by AI: Once the analysis has been generated and displayed
• Love Compatibility: Once compatibility results have been provided
• Bhagavad Gita eBook: Once the eBook has been accessed or downloaded

3. Eligible Refund Situations

We will consider refund requests in the following circumstances:

3.1 Technical Issues

• Payment was deducted but service was not delivered
• Technical error prevented access to purchased service
• Duplicate charges for the same service

3.2 Service Failure

• Service completely failed to function as described
• Content was not accessible due to system errors

3.3 Unauthorized Transactions

• Payment made without customer authorization
• Fraudulent transaction (subject to verification)

4. Refund Request Process

4.1 Time Limit

Refund requests must be submitted within 24 hours of purchase for technical issues and within 7 days for other eligible situations.

4.2 How to Request

To request a refund:

1. Contact us through our Contact page
2. Provide your transaction ID/order ID
3. Clearly describe the issue
4. Attach supporting evidence (screenshots, error messages, etc.)

4.3 Review Process

All refund requests will be reviewed within 3-5 business days. We may contact you for additional information if needed.

5. Refund Method and Timeline

5.1 Approved Refunds

If your refund is approved:

• Refunds will be processed to the original payment method
• Processing time: 5-10 business days
• Bank/card issuer may take additional 3-7 days to reflect the credit

5.2 Partial Refunds

In some cases, we may offer partial refunds at our discretion:

• If service was partially consumed
• If only part of the service experienced issues

6. Cancellation Policy

6.1 Pre-Delivery Cancellation

You may cancel your order before service delivery or access:

• Contact us immediately after payment
• If service has not been accessed/delivered, full refund will be provided
• Cancellation must be requested within 30 minutes of payment

6.2 Post-Delivery Cancellation

Once service is delivered or accessed, cancellations are not accepted as the service has been consumed.

7. Non-Refundable Situations

Refunds will NOT be provided in the following cases:

• Change of mind after service delivery
• Dissatisfaction with results or predictions
• Customer's device compatibility issues
• Internet connectivity problems on customer's end
• Customer provided incorrect information
• Service was completed as described
• Requests made beyond the specified time limits

8. Important Disclaimers

8.1 AI-Generated Content

All analyses are AI-generated. While we strive for quality, the nature of AI means results may vary. This does not constitute grounds for refund unless there is a complete service failure.

9. Payment Gateway Charges

Any payment gateway fees or transaction charges are non-refundable. Approved refunds will be net of these charges.

10. Customer Support

Before requesting a refund, please contact our customer support team. Many issues can be resolved quickly without requiring a refund.

11. Modifications to Policy

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website.

12. Dispute Resolution

If you disagree with our refund decision:

• Contact us to discuss the matter further
• Provide additional evidence if available
• Our management will conduct a final review

13. Contact Information

For refund requests or questions about this policy:

• Use our Contact page
• Include your transaction details
• Clearly state your concern